Terms & Conditions

Welcome to the CliniQ 1 website. This website is operated by CliniQ One Health Sciences Pvt. Ltd.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Our Website

The website provides information about CliniQ 1’s diagnostic and laboratory services, health packages, home sample collection services, appointment options, and healthcare-related educational content.

The information provided on the website is intended for general informational purposes and may be updated or changed without prior notice.

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Submit false, misleading, or unauthorized information
Attempt to gain unauthorized access to the website
Interfere with the website’s operation or security
Copy, reproduce, or misuse website content without permission
Upload malicious code, viruses, or harmful material
Use the website to impersonate another person or organization

3. Diagnostic Services

Information about tests, packages, sample collection, and services is provided for general reference.

The availability of a test or service may depend on:

Location
Sample type
Laboratory requirements
Doctor’s recommendation
Equipment availability
Appointment scheduling
Other operational conditions

CliniQ 1 reserves the right to modify, suspend, or discontinue any service where necessary.

4. Appointment Booking

When submitting an appointment request, you agree to provide accurate and complete information.

An appointment request does not automatically guarantee confirmation. Appointments are confirmed only after receiving confirmation from CliniQ 1 or its authorized representative.

We may contact you through phone, SMS, email, or other authorized communication channels regarding your appointment.

5. Home Sample Collection

Home sample collection is subject to:

Service-area availability
Appointment confirmation
Staff availability
Patient preparation requirements
Suitable sample collection conditions
Test-specific requirements

The collection team may reschedule or decline collection if the required conditions are not met or if collection may compromise patient safety or sample quality.

6. Test Preparation

Certain tests may require fasting, medication-related instructions, specific timing, or other preparation.

You are responsible for following the instructions provided by your doctor or CliniQ 1. If you are unsure about preparation requirements, contact the laboratory before attending the appointment.

7. Payments

Where online payment is available, payments may be processed through authorized third-party payment providers.

CliniQ 1 does not store complete payment card details unless expressly stated and lawfully permitted. Payment-related information may be handled according to the payment provider’s terms and privacy policy.

8. Laboratory Reports

Laboratory reports are prepared based on the sample received, testing method, laboratory procedures, and applicable reference ranges.

Reports should be reviewed by a qualified healthcare professional. A laboratory report should not be considered a substitute for professional medical advice, diagnosis, or treatment.

9. Intellectual Property

All website content, including:

Logos
Brand names
Text
Graphics
Images
Icons
Layouts
Design elements
Videos
Documents

is owned by or licensed to CliniQ 1 unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use website content without prior written permission.

10. Third-Party Links and Services

The website may contain links or integrations to third-party services such as:

Payment gateways
Appointment platforms
Google Maps
Social media platforms
Analytics tools

CliniQ 1 does not control third-party services and is not responsible for their availability, content, privacy practices, or terms.

11. Website Availability

We aim to keep the website accurate and available. However, we do not guarantee that:

The website will always be available
The website will be error-free
All information will always be current
The website will be free from viruses or technical issues

We may suspend or restrict access for maintenance, security, upgrades, or operational reasons.

12. Limitation of Liability

To the extent permitted by applicable law, CliniQ 1 shall not be responsible for losses resulting from:

Reliance on general website information
Delays caused by circumstances beyond our reasonable control
Third-party website failures
Incorrect information submitted by users
Unauthorized access caused by user negligence
Misinterpretation of laboratory reports without professional guidance

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by law.

13. Indemnity

You agree to indemnify and hold harmless CliniQ One Health Sciences Pvt. Ltd., its employees, representatives, and service providers from claims, losses, or expenses arising from:

Your misuse of the website
Your violation of these terms
Your submission of inaccurate information
Your violation of another person’s rights

14. Changes to These Terms

We may revise these Terms & Conditions at any time. Updated terms will be published on this page with the revised date.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in Hyderabad, Telangana, unless otherwise required by law.

16. Contact Us

CliniQ One Health Sciences Pvt. Ltd. Sri Balaji Arcade, 3rd Floor, Bhagya Lakshmi Colony, Road No. 2, Suchitra Road, Quthbullapur, Hyderabad, Telangana – 500055, India.

Phone: +91 81233 19642 Email: info@cliniq1.com