CliniQ One Health Sciences Pvt. Ltd

Book an Appointment

Cancellation & Refund Policy

At CliniQ 1, we aim to provide convenient and reliable diagnostic services. This Cancellation & Refund Policy explains the conditions applicable to appointment cancellations, rescheduling, and refunds for diagnostic tests, health packages, and home sample collection services.

1. Appointment Cancellation

If you need to cancel an appointment, please contact CliniQ 1 as early as possible using the contact details provided on our website.

Cancellation requests may be submitted through:

  • Phone
  • Email
  • Contact form
  • Other official communication channels

The cancellation will be considered effective once it is acknowledged by CliniQ 1 or its authorized representative.

2. Rescheduling an Appointment

You may request to reschedule an appointment subject to:

  • Staff availability
  • Service availability
  • Location coverage
  • Test requirements
  • Available appointment slots

Rescheduling requests should be made in advance to avoid inconvenience.

3. Home Sample Collection Cancellation

For home sample collection appointments:

  • Please inform us as early as possible if you cannot attend.
  • The collection appointment may be rescheduled based on availability.
  • A new collection appointment may be subject to service-area and staff availability.
  • If the collection professional has already arrived or the sample collection process has started, cancellation or refund conditions may differ.

4. Refund Eligibility

Refund eligibility depends on the status of the booking or service.

A refund may be considered when:

  • The appointment is cancelled by CliniQ 1
  • The requested service cannot be provided
  • Payment has been received but the service is unavailable
  • A duplicate payment has been made
  • A refund is approved under the applicable service terms

Refunds may not be available in cases such as:

  • The patient is unavailable at the confirmed appointment time
  • Incorrect or incomplete information was provided
  • The patient fails to follow required preparation instructions
  • The sample cannot be collected due to unsuitable conditions
  • The service has already been completed
  • The sample has already been processed, where applicable
  • The user cancels after the permitted cancellation period

5. Sample Collection and Processing

Once a sample has been collected or processing has begun, cancellation and refund eligibility may be restricted because resources, laboratory procedures, and materials may already have been used.

If a sample is rejected due to collection, handling, or processing requirements, CliniQ 1 may review the situation and determine the appropriate next step, which may include recollection or refund where applicable.

6. Refund Processing

Approved refunds will generally be processed through the original payment method, where possible.

The time taken for the refund to reflect in the customer’s account may depend on:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Other financial institution

CliniQ 1 is not responsible for delays caused by external payment providers or banks.

7. Non-Refundable Charges

Certain charges may be non-refundable where disclosed before booking, including:

  • Service or convenience charges
  • Collection charges
  • Processing charges
  • Third-party platform charges
  • Charges for services already completed

Any applicable non-refundable charges should be communicated or displayed during the booking process.

8. Incorrect Payment or Duplicate Payment

If you believe that you have made a duplicate payment or that a payment was deducted incorrectly, please contact us with:

  • Full name
  • Registered mobile number
  • Transaction reference
  • Payment date
  • Amount paid
  • Screenshot or payment confirmation, if available

We will review the payment details and respond accordingly.

9. How to Request a Cancellation or Refund

Please contact us with the following information:

  • Full name
  • Mobile number
  • Appointment or booking reference
  • Test or package name
  • Appointment date
  • Reason for cancellation or refund request
  • Payment details, if applicable

10. Policy Changes

CliniQ 1 reserves the right to update this Cancellation & Refund Policy when required. Changes will be published on this page with the revised effective date.

11. Contact Us

CliniQ One Health Sciences Pvt. Ltd. Sri Balaji Arcade, 3rd Floor, Bhagya Lakshmi Colony, Road No. 2, Suchitra Road, Quthbullapur, Hyderabad, Telangana – 500055, India.

Phone: +91 81233 19642 Email: info@cliniq1.com