Privacy Policy
At CliniQ One Health Sciences Pvt. Ltd., operating under the brand name CliniQ 1, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact us, book a diagnostic service, or use our home sample collection services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website or services:
Personal Information
- Full name
- Mobile number
- Email address
- Residential or sample collection address
- Appointment details
- Preferred date and time
- Test or health package selected
- Information submitted through contact or enquiry forms
Health-Related Information
Where required for providing diagnostic services, we may collect limited health-related information, such as:
- Doctor’s prescription or referral details
- Test requirements
- Relevant information provided for sample collection
- Laboratory reports and diagnostic service records
We collect only the information reasonably required for providing and managing the requested service.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Website usage and performance information
2. How We Use Your Information
We may use the collected information to:
- Respond to enquiries and requests
- Schedule and manage appointments
- Arrange home sample collection
- Provide diagnostic services
- Process payments, where applicable
- Share appointment confirmations and service updates
- Deliver laboratory reports through authorized channels
- Improve our website and services
- Maintain internal records
- Prevent fraud, misuse, or unauthorized access
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information for commercial purposes.
Your information may be shared only when reasonably necessary with:
- Authorized laboratory and healthcare personnel
- Home sample collection professionals
- Technology and hosting service providers
- Payment gateway providers, where applicable
- Appointment booking or communication service providers
- Legal, regulatory, or government authorities when required by law
Third-party service providers are expected to handle information appropriately and only for the purposes for which it is shared.
4. Protection of Information
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
5. Laboratory Reports and Health Information
Diagnostic reports and health-related information are treated as confidential and are shared through authorized communication channels.
Users are responsible for ensuring that report links, passwords, emails, or other access details are not shared with unauthorized individuals.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Understand website traffic
- Improve website performance
- Support analytics and marketing activities, where applicable
Please refer to our Cookie Policy for more information.
7. Third-Party Websites
Our website may contain links to third-party websites, appointment platforms, payment gateways, social media pages, or map services.
CliniQ 1 is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain business and healthcare records
- Resolve disputes
- Fulfil legal, regulatory, accounting, or reporting obligations
The retention period may vary depending on the type of information and applicable requirements.
9. Your Rights and Choices
Subject to applicable law, you may request to:
- Know what personal information we hold about you
- Correct inaccurate information
- Update your contact details
- Request deletion of information where legally permitted
- Withdraw consent for certain communications
- Raise a concern regarding the handling of your information
Some information may need to be retained where required for legal, medical, regulatory, or legitimate business purposes.
10. Children’s Privacy
Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.
If you believe a child has provided personal information without appropriate consent, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, contact us at:
CliniQ One Health Sciences Pvt. Ltd. Sri Balaji Arcade, 3rd Floor, Bhagya Lakshmi Colony, Road No. 2, Suchitra Road, Quthbullapur, Hyderabad, Telangana – 500055, India.
Phone: +91 81233 19642 Email: info@cliniq1.com